Visitor Policies

We have amended our visitor guidelines and regulations to ensure that we are providing a safe environment for all.
By visiting the Neue Galerie, you agree to abide by these policies. Please plan ahead for your visit.

LATEST UPDATE

Effective August 17, 2021, per New York City regulations, all employees of, and visitors 12 years or older to, the museum are required to demonstrate proof of at least one COVID vaccination along with a valid ID for entry. Please see below for more information.

  HEALTH AND SAFETY



Icons updated

Effective August 17, 2021, per New York City regulations, for entry to the Neue Galerie, all visitors 12 and older and staff are now required to show 1) proof that they have received at least one dose of a COVID-19 vaccine and 2) a valid I.D. This policy extends to the museum’s galleries, shops, cafés, and administrative spaces.

Proof of vaccination may include:

Valid I.D. includes your name accompanied by a photograph OR your date of birth, such as:

  • Driver’s license
  • Government I.D. card
  • IDNYC card
  • Passport
  • School I.D. card

Face coverings are required for all visitors, except infants under the age of 2 and patrons who have been seated for dining in Café Sabarsky. CDC guidelines advise that face coverings should:

  • Reach below the chin, above the nose, and completely cover the mouth and nostrils
  • Fit snugly against the sides of the face

Physical distancing is required. Visitors should stay at least 6 feet (about two arms’ length) from others and from groups.

Follow the physical-distancing markers at visitor entry and exit points as well as in locations throughout the museum. To maintain social distancing, you may need to wait your turn to enter some of our smaller rooms. Please follow the guidance of Neue Galerie staff, who are monitoring visitor traffic throughout the building. They are there to help keep everyone safe and comfortable.

Please do not touch the artwork, frames, bases, or the cases.

Help prevent the spread of germs by washing your hands often with soap and water for at least 20 seconds and by not touching your eyes, nose, and mouth. Hand sanitizer is available at the entrance and at stations throughout the museum.

Please cover your cough and sneeze while in the museum.

The restrooms have posted occupancy limits.

Stay home if you are feeling sick. Should you be unwell on the day of your planned visit, please contact [email protected] for assistance rescheduling your ticket.

An inherent risk of exposure to COVID-19 exists in any public space where people are present. We cannot guarantee that you will not be exposed to COVID-19 during your visit to the Neue Galerie. Those visiting the museum do so at their own risk of such exposure.

For more information about COVID-19, check the CDC website
 

  SECURITY AND COAT CHECK


To maintain social distancing practices, our complimentary coat check service has been suspended until further notice.

All guests will be screened by security upon arrival, and all bags are subject to inspection. Each guest is permitted to enter with one bag, which measures no larger than 13″ x 17″ x 4″.

Please note that the following items are not allowed in the galleries:

  • Bags with dimensions larger than 13″ x 17″ x 4″. This includes luggage, larger backpacks, shopping bags, and larger purses
  • Large umbrellas
  • Strollers
  • Weapons
  • Wrapped packages (gifts)

While in the galleries, all guests are required to keep bags sealed, with all personal belongings stowed. Umbrellas, food and drink (including water bottles), liquid hand sanitizer, and other items may not be removed from your bag. Hand sanitizer stations are available for your convenience throughout the building.
 

  ACCESSIBILITY


All four levels of the building are wheelchair accessible; three wheelchairs are available for loan in the museum coat check. These require a companion to push.

The Neue Galerie is accessible to visitors with special needs. For further details, please call +1 (212) 994-9493 or email [email protected].

  CHILDREN


Infants may be brought into the galleries, provided they are in a carrier or sling on the front of an adult. Children under the age of 12 years old are not admitted, and those aged 12 to 16 must be accompanied by an adult. For more information about why the museum has adopted this policy, please consult our FAQ’s.

  PHOTOGRAPHY


Photography is only permitted on the ground floor and lower level of the building.
 

  CELL PHONES


Talking on your cell phone is not permitted in the galleries. 
 

  LOST & FOUND


Items recovered by Neue Galerie staff will be held at Security on the lower level. To speak directly with the Security department,
please call +1 (212) 994-9497.
 

  AUDIO GUIDES


Our free English-language audio tour app is available to download on your smartphone through iTunes or Google Play.

Please bring your own headphones in order to tour the galleries with the app.


  LARGE PRINT


Single-use printed copies of the audio tour script are available in standard and print at the Admissions Desk upon request.