FREQUENTLY ASKED QUESTIONS

TICKETING

How do I reserve my admission ticket?
Please reserve a timed ticket online at neuegalerie.org/visit.
Should you require assistance purchasing tickets, please email [email protected] or call +1 (212) 994-9493.

If you are a Member, no reservation is necessary.

Do I need to book in advance?
If you are not a Member, yes. Please reserve a timed ticket online at neuegalerie.org/visit. In order to maintain social distancing practices, we will be operating at a reduced capacity. In order to ensure that each guest has the best experience possible, we are implementing a timed ticketing system.

Are there any times when admission to the museum is free?
Yes. The Neue Galerie is delighted to offer First Fridays, granting free admission to the museum from 4 to 7 p.m. on the first Friday of each month. For more information, including the dates on which the First Fridays will fall throughout the year ahead, please follow this link.

Is the admission price suggested
No, the admission price is fixed at a price of $25, regular admission; $16, seniors; and $12, students, educators and persons with disabilities. The Neue Galerie reserves the right to offer special deals or reduced admission at its discretion. The most up-to-date pricing information is listed here.

What is the minimum age to be eligible for the senior citizen discount?
The senior citizen discount applies to those 65 years of age or older.

Do you honor the International Council of Museums (ICOM) card?
Yes, the museum is pleased to offer complimentary admission to holders of the ICOM card, plus one guest. Advance reservations are required; please email proof of your membership to [email protected] to make arrangements in advance.

Do you honor the American Association of Museums (AAM) card?
Yes, the museum is pleased to offer complimentary admission to holders of the AAM card. Unfortunately, the museum is unable to offer complimentary admission to guests of AAM card holders. Advance reservations are required; please email proof of your membership to [email protected] to make arrangements in advance.

Do you honor the Times Card, Channel 13 card, American Association of Automobile (AAA) card, etc.?
No, the AAM card and ICOM card are the only cards the museum accepts.

Is there a discount for university faculty or high school educators?
Yes. The rate is the $12 student admission, with a valid educator’s ID.

Is there a disability discount?
Yes, the rate is $12.

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OPEN HOURS

What are your hours?

MUSEUM

Thursday–Sunday, 11 a.m. to 5 p.m.
Exclusive Members’ Hour, Thursday–Sunday, 5 to 6 p.m.
(Closed Monday–Wednesday)

SHOPS

Thursday–Sunday, 11 a.m. to 6 p.m.
The Book Store and Design Shop are open online and fulfilling orders 24/7.
We are also delighted to offer curbside pick-up by appointment.
SHOP ONLINE

DINING

Thursday–Sunday, 9 a.m. to 6 p.m.
Reservations available only to Members at the Sustaining level and above.
LEARN MORE

FIRST FRIDAYS

The Neue Galerie is delighted to present First Fridays, granting free admission to the museum from
4 to 7 p.m. on the first Friday of each month. Advance reservations are required.
For more information, including the dates on which the First Fridays will fall throughout the year ahead, please
follow this link.

HOLIDAY HOURS

On select holidays, the museum is closed or has modified hours.
LEARN MORE

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DINING

May I make a reservation for a meal or coffee in Café Sabarsky?
Please note that Café Sabarsky has reopened on a limited basis.

When in full operation, Café Sabarsky seats guests on a first-come, first-served basis during the day. Dinner reservations for the general public are available on weekends and on Thursday evenings when there are no cabaret performances. Breakfast and Lunch reservations are only available to Neue Galerie members at the Sustaining level or above. These must be made Monday through Friday by calling the Membership and Development Department at +1 (212) 994-9491 or by emailing [email protected].

Where can I find the menus for Café Sabarsky?
To download the most recent version of the menu, please visit neuegalerie.org/cafesabarsky.

Is it possible to rent either of the Cafés for a private event?
The museum is not currently able to accommodate events or large gatherings due to occupancy limitations. However, under normal circumstances it is a benefit of Membership at the Benefactor level to reserve either Café Sabarsky or Café Fledermaus for a private event. Please call the Membership and Development Department at +1 (212) 994-9491 for more information, and to discuss opportunities to book in the future.

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SHOPPING

What are the Book Store and Design Shop hours?
The Book Store and Design Shop are open to visitors Thursday–Sunday, 11 a.m. to 6 p.m. The shops are also open online and fulfilling orders 24/7 at shop.neuegalerie.org.

How do I access the shops?
The Book Store and Design Shop are located on the main floor of the museum. Admittance to the shops will be contingent upon available capacity on site, so you may need to wait your turn to enter. Occupancy is still limited under the New York State guidelines.

Do you offer curbside pick-up?
We are delighted to offer curbside pick-up by appointment. To arrange for a curbside pickup, or to ask a question about our offerings or an order, please email us at [email protected] or [email protected].

What are your sales policies?
To find detailed information about shops’ sales policies, including information about shipping, delivery, returns, Member discounts, and special orders, please follow this link.

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FACILITIES

Where are the restrooms located?
Restrooms are located on the lower level of the museum. Baby changing stations are found both in the men’s and women’s rooms in the largest stall.

Is there a place to check coats?
Due to current operational restrictions, the coat check is not available at this time.

Under usual circumstances, the coat check is located on the main floor of the museum.
All bags are subject to security inspection before entering the museum.

Please note that the following items are not allowed in the galleries:

  • Bags with dimensions larger than 13" x 17" x 4".
    (This includes luggage, larger backpacks, shopping bags, and larger purses)
  • Large umbrellas
  • Strollers
  • Wrapped packages (gifts)

Do you have a water fountain?
Due to current operational restrictions, the water fountain on the lower level is not available at this time.

How many floors are there?
There are four floors. The main level includes Café Sabarsky and the Neue Galerie Book Store and Design Shop. There are two floors of gallery space in the museum. Austrian fine and decorative arts are found on the second floor. The third floor is reserved for rotating exhibitions or selections from our German collection. Restrooms are on the lower level.

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GENERAL POLICIES

Why are children under the age of 12 not allowed upstairs in the galleries?
The museum exhibits extremely fragile works of decorative art that are not protected by display cases or stanchions. An age restriction allows the museum to protect these pieces, while permitting viewers to appreciate their quality and rarity without intrusive barriers. The Neue Galerie received an exemption from the age discrimination provisions of the Administrative Code of the City of New York from the New York City Commission on Human Rights. In providing this exemption, the City recognized the unique period setting of the museum and agreed that our policy is necessary to preserve the art works on display.

We regret any inconvenience this may cause visitors and hope this explanation clarifies the reasons for our policy.

Children are welcome in the museum shops and the café. We also offer special education programs for families, which are temporarily suspended due to occupancy limitations. For more information, please contact [email protected].

Are you affiliated with any other museums?
No, Neue Galerie New York is an independent private museum.

Why are the galleries only open four days a week?
Under usual circumstances, the Neue Galerie is open five days a week. In the current environment, the Neue Galerie is open four days a week, Thursday–Sunday, so that we can best maintain our building cleaning regimen and follow CDC guidelines related to COVID-19.

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MUSEUM AND BUILDING

Who founded the museum? When did it open?
Philanthropist and businessman Ronald S. Lauder and art dealer and collector Serge Sabarsky (1912–1996) co-founded Neue Galerie New York. The museum opened in November 2001.

What artists are represented in your collection?
The museum’s collection includes work by fine artists Gustav Klimt, Egon Schiele, Oskar Kokoschka, Alfred Kubin, Ernst Ludwig Kirchner, Karl Schmidt-Rottluff, Emil Nolde, Vasily Kandinsky, Franz Marc, Gabriele Münter, Max Beckmann, Otto Dix, Christian Schad, George Grosz, and Paul Klee, among others. The museum collection also includes prominent examples of design by Otto Wagner, Adolf Loos, Josef Hoffmann, Koloman Moser, Dagobert Peche, Marcel Breuer, Ludwig Mies van der Rohe, and Marianne Brandt.

What artistic movements are represented in your collection?
The museum collection includes work by artists and designers associated with the Vienna Secession, the Wiener Werkstätte, Austrian and German Expressionism, including the Blaue Reiter and Brücke, the Neue Sachlichkeit movement, and the Bauhaus.

Who designed and owned this house? What was here before?
The architectural firm of Carrère & Hastings, which also designed New York Public Library, completed the building in 1914. It is designated a landmark by the New York Landmarks Commission and appreciated as one of the most distinguished buildings ever erected on Fifth Avenue.

The house was commissioned by industrialist William Starr Miller. Miller sold the house to society doyenne Mrs. Cornelius Vanderbilt III in 1944. Upon her death in 1953, the building was purchased and used as office space for the YIVO Institute for Jewish Research, until they relocated to 15 West 16th Street. Ronald S. Lauder and Serge Sabarsky purchased it in 1994. Neue Galerie New York opened in November 2001.

Is this the original marble?
Yes.

Who designed the glass lamps that hang in the foyer?
Austrian architect and designer Adolf Loos designed these beveled glass and brass lamps.

Who was responsible for the renovation of the building?
Annabelle Selldorf was the architect overseeing the renovation of the building. Born in Cologne, she founded Selldorf Architects in New York in 1989. Her art-related projects include designs for Michael Werner Gallery, Barbara Gladstone Gallery, and Hauser & Wirth in New York; and the renovation of a Venetian Gothic palazzo, the Fondazione Ortamila. Her work for Neue Galerie New York involved restoring 1048 Fifth Avenue to its original state, while adapting it to the most stringent museum standards regarding the display and preservation of works of art.

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ADDITIONAL QUESTIONS

Is there a parking lot near the museum?
Yes, there are a number of commercial parking lots close to the Neue Galerie. A list of the lots closest to the museum may be found here.

Do you offer tours?
Our regular programming has been modified due to COVID-19. Public and private tours are suspended at this time.
For more information, please visit neuegalerie.org/tours.

Do you offer tours in languages other than English?
Our regular programming has been modified due to COVID-19. Tours are not available at this time. The Neue Galerie typically offers docent-led tours in German, which we kindly ask visitors to book well ahead of time. Please contact the Visitor Services Department at +1 (212) 994-9493 for more information.

Do you have audio guides?
Our free English-language audio tour app is available to download on your smartphone through iTunes or Google Play.

Please bring your own headphones in order to tour the galleries with the app.

Do you have wheelchairs?
Yes, we have three wheelchairs, to be obtained from security at the front door.

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