Visitor Policies

We regularly amend our visitor guidelines and regulations to ensure that we are providing a safe environment for all. By visiting in person, you agree to abide by these policies, and the Neue Galerie reserves the right to ask visitors who do not follow these guidelines to leave the premises. Please plan ahead for your visit.

LATEST UPDATE

COVID-19 vaccination and masks are no longer required, but strongly recommended for all visitors. As health conditions may change, the Neue Galerie reserves the right to amend its policies, and will communicate updates here.

Please see below for more information. 
 

  SAFETY AND HEALTH


The Neue Galerie has a zero-tolerance policy for verbal or physical harassment, discriminatory or threatening behavior, or interference with the experience of others. Visitors are not permitted to enter the building with weapons of any kind. We reserve the right to require that any person acting in an unacceptable or inappropriate manner leave the premises. For the safety of all, please follow the instructions of the Neue Galerie's security team.

Please do not touch the artwork, frames, bases, or the cases.

Stay home if you are feeling sick. Please do not visit the Neue Galerie if you have a fever or any COVID-19 symptoms, have tested positive for COVID-19 within the past 14 days, or have had close contact with anyone who is confirmed or is suspected of having COVID-19.

COVID-19 vaccination and masks are no longer required, but strongly recommended for all visitors.

The Neue Galerie encourages vaccination against COVID-19 for all visitors, however, will not be checking vaccination status of patrons during regular museum hours. Proof of COVID-19 vaccination may be required for patrons attending special events and programs at the museum.

An inherent risk of exposure to COVID-19 exists in any public space where people are present. We cannot guarantee that you will not be exposed to COVID-19 during your visit to the Neue Galerie. Those visiting the museum do so at their own risk of such exposure.

For more information about COVID-19, check the CDC website.

 

  SECURITY AND COAT CHECK


The security team monitors entry to the museum, shops, and cafés to ensure appropriate occupancy. Please expect to wait in line outside the building. General admission is granted on a first-come, first-served basis. Advance Ticket and Group Ticket holders may experience a wait for entry to ensure that the building maintains safe occupancy and visitor traffic flow.

All guests will be screened by security upon arrival, and all bags are subject to inspection. Each guest is permitted to enter with one bag, which measures no larger than 13″ x 17″ x 4″.

Please note that the following items are not allowed in the galleries:

  • Bags with dimensions larger than 13″ x 17″ x 4″. This includes luggage, larger backpacks, shopping bags, and larger purses
  • Large umbrellas
  • Strollers
  • Liquids
  • Weapons
  • Wrapped packages (gifts)

While no liquids are permitted in the galleries, plastic water bottles or personal bottles (empty) may be held at the coat check. While in the galleries, all guests are required to keep bags sealed, with all personal belongings stowed. Umbrellas, food, liquid hand sanitizer, and other items may not be removed from your bag. Hand sanitizer stations are available for your convenience throughout the building.

The museum offers a complimentary coat check service. At the discretion of Neue Galerie personnel, guests may be requested to stow belongings at the coat check before entering the galleries. The maximum size bag that will be stowed at coat check is 21”x 16”x 10”.

To avoid impacting the experience of other museum visitors, groups may not gather together inside the building. Outside lecturers and third-party tour operators are not permitted to address groups.

Please note that the Neue Galerie reserves the right to ask visitors who do not follow the instructions of staff and security to leave the premises. 
 

  ACCESSIBILITY


All four levels of the building are wheelchair accessible; three wheelchairs are available for loan in the museum coat check. These require a companion to push.

The Neue Galerie is accessible to visitors with special needs. For further details, please call +1 (212) 994-9493 or email [email protected].

  CHILDREN


Infants may be brought into the galleries, provided they are in a carrier or sling on the front of an adult. Children under the age of 12 years old are not admitted, and those aged 12 to 16 must be accompanied by an adult. For more information about why the museum has adopted this policy, please consult our FAQ’s.

  PHOTOGRAPHY


Photography is only permitted on the ground floor and lower level of the building.
 

  CELL PHONES


Talking on your cell phone is not permitted in the galleries. 
 

  LOST & FOUND


Items recovered by Neue Galerie staff will be held at Security on the lower level. To speak directly with the Security department,
please call +1 (212) 994-9497.
 

  AUDIO GUIDES


Our free English-language audio tour app is available to download on your smartphone through iTunes or Google Play.

Please bring your own headphones in order to tour the galleries with the app.

 

  LARGE PRINT


Single-use printed copies of the audio tour script are available in standard and print at the Admissions Desk upon request.